Field tickets
Oilfield field ticket software
“We were done with it on the 12th. Why am I billed to the 19th?” The answer should not be whatever the driver remembers. Every fuel delivery, equipment delivery and pickup makes its own numbered ticket. The ticket has the photos and the arrival time, and links to the invoice line it became. Your company decides whether to collect signatures, and you choose which customers get tickets by email. Neither one sends a driver chasing anybody.
Where the money leaks
The ticket book is where the argument starts.
On paper
On Iron Dispatch
What you get
A ticket you did not have to write.
Every fuel delivery, equipment delivery and pickup makes its own numbered ticket the moment the driver marks the job done. Nobody fills in a ticket book in the truck, and nobody types it up later.
- Photos and the arrival time, on the ticket — the gauge before and after, the unit at the well site (the drilling pad), the pickup as it left. At sites pinned on the map, the app records when the truck actually got there.
- The customer can get it without asking — turn on ticket emails for a customer, and their billing contact gets every one. Each has a link that opens on a phone and prints as a PDF. It is off until you turn it on, and it is set per customer, since some want them and some do not. Pickups of returned equipment get the same ticket.
- It shows up on the invoice — the invoice lists the tickets it was built from. Email that invoice, or send it to QuickBooks and bill the way you always have. When the customer’s bills department asks what a line was for, the answer is a ticket number and a photo.
Example data
Signed on the phone at the well site, or tomorrow for yesterday’s work.
Plenty of companies never collect a signature. In many oil regions nobody asks for one. So your company chooses: off, optional or required. A driver is never sent hunting for somebody to sign.
When you do want them, the driver passes the phone over. The customer’s person on site prints their name and signs. Whoever signed at that site last is offered first, so nobody types a name with gloves on.
Most well sites are empty when the truck pulls in. An unsigned ticket stays on the list for a later signature, so the next visit can pick up yesterday’s and today’s in one go. It never stops a driver from finishing a job.
- Signatures are the company’s call — off, optional or required, in Settings. Optional is the default. “Required” means the office wants unsigned tickets shown for the next visit. It never means a driver stands at an empty site, waiting.
- No GPS needed — the driver’s arrival card lists what is unsigned at that site, and a Get a Signature button in the Toolbox lists everything unsigned at any site.
Nobody on site? Leave it — collect it next time you are here. Example data.
What it does not do
It does not file into your customer’s system.
Some oil companies make their suppliers send tickets through their own online billing systems. Iron Dispatch does not submit tickets into those systems (OpenInvoice, OpenTicket, Cortex or anything like them). It does not run the customer’s approval process with their job and budget codes either. If your customers require that, you need a product that does it, and you should know that before a demo rather than after.
What it does is make sure every job your crews do leaves a ticket behind, with proof on it. Your customer already has that ticket by the time the invoice arrives.
Getting started
Three steps to a ticket the customer already has.
Pick the signature setting
Off, optional or required, in Settings. The owner sets it, and so can managers if your company allows it. Optional is the default; nothing chases anyone.
Run one week on it
Every fuel delivery, equipment delivery and pickup makes its ticket, with its photos. Email them to the customers you want to have them.
Build the invoice
The tickets are listed on it. Once QuickBooks Online is connected, approved invoices go across with one button.
Plans
Tickets, photos, signatures and the customer email are in every plan.
One flat price for the company, never per user, and never a percentage of what you invoice. Tickets are the paper end of a bigger day. They come out of dispatch, they prove fuel deliveries, and for rentals they prove the return date behind the day count.
See how your completed jobs become customer tickets.
One of your real jobs, ticketed end to end on a phone, and an honest answer about whether it fits. Free for 14 days, no card.