Version 2.3 · October 13, 2026
What you are paying for. A subscription to Iron Dispatch, billed in advance, monthly or yearly.
Free trial. 14 days. No card is needed to start. Nothing is charged unless you choose a plan.
Cancelling. Any time, no fee, from Settings → Money or by email. Your plan keeps working through the period you have already paid for — a monthly plan to the end of the paid month, a yearly plan to the end of the paid year — and then stops. You are not billed again.
No partial-period refunds. We do not prorate or refund the unused part of a period you have already paid for. (Example: cancel in week three of a month and the plan runs to the end of that month.) The one exception is a yearly plan cancelled in its first 60 days, described next.
Yearly plans. A yearly plan runs to the end of the paid year. If you cancel a yearly plan within the first 60 days, we refund the unused part of the year, counted by the day. In that case the plan stops on the day you cancel. After 60 days there is no partial refund.
Billing errors. We refund a billing error in full. A billing error is one of these, and only these: you were charged twice for the same period; you were charged after the date your cancellation took effect; or you were charged an amount different from the price of the plan on your account. Tell us within 60 days of the charge.
What is not a billing error. How a feature works, a feature you expected that the app does not have, a screen that did not load, downtime, or a mistake in data you or your crew entered. Those are service matters, and the Service Level and Support Schedule says what we do about them. They are not grounds for a refund under this policy.
Anything else. Write to support@irondispatch.app. A person will read it and answer.
How a refund is paid. To the original payment method, through Stripe, usually within 5–10 business days depending on the bank.
Taxes. Refunded in proportion to the amount refunded.
Your data. Exportable the whole time and kept for at least 18 months after your plan ends.
We never take a percentage of what you invoice, and there are no per-user fees — so there is nothing of that kind to refund.
How we bill. We bill by an invoice hosted by Stripe. We never show a card form of our own, and nothing is ever bought inside the phone app. Iron Dispatch never collects money from your customers for you.
Changes to this policy. Dated and versioned like the rest of the contract package; the version you agreed to is recorded.
The Amazing Studio LLC, an Oregon limited liability company, dba Iron Dispatch · 82595 Green Valley Street, Creswell, OR 97426 · legal@irondispatch.app