Dispatch Copilot
Don’t like apps? Just tell it what happened.
Say it or type it — “pumped 20 into the generator, 35 into the heater” — and Copilot fills in the form. You look it over, tap Confirm, and it is logged. Nothing is saved until you confirm it. Included with the Growth and Command plans.
Pumped 20 into the generator and 35 into the company man’s heater. Generator’s running fine.
- Site
- Barrel Springs 33-34
- Truck
- Old Blue
- Drops
- 2
Example data
Confirm.
In the truck
Press the mic. Say what you did.
The field app already runs with one thumb. Copilot is for the driver who would rather not touch it at all. Press the mic and say what you did; Copilot fills in the pad, the unit, the gallons and the truck it came off, and shows you a card to check. Wrong unit? Fix it on the card. Right? Tap Confirm.
It needs a bar of signal to understand you. What you confirm is held on the phone until there is service, like everything else, so if the signal drops between the card and the tap, nothing is lost.
- Fuel drops — several in one breath, one card.
- A problem on a unit — “the heater on 8-12 won’t light.”
- A work-order update — “finished the burner service on CC602, took two hours, swapped the pilot assembly.”
Finished the burner service on CC602. Took two hours. Swapped the pilot assembly.
- Unit
- CC602
- Hours
- 2.0
- Part
- Pilot assembly
Confirm
Example exchange. Names and numbers are made up.
At the broken machine
It read your equipment manuals. Page numbers included.
Upload the manuals your company owns — the office drops the PDF in once, and Copilot reads it once, front to back, keeping the specs, the procedures, the part numbers and the page they live on. From then on any mechanic can ask the question they’d normally dig through the binder for, and the answer comes back as “the manual says (p. 14)” — your book, not a guess off the internet.
Ask from the work order, from My Work, or scan the QR sticker on the unit and tap Diagnose. The answer also knows that unit’s own repair history — if the same part keeps failing, it says so and points upstream. And it suggests what to check, in the manual’s order. The wrench calls stay with your mechanic: Copilot quotes the book, it never pretends to be one.
- A page number on every quote — check it against the book in two seconds.
- No manual on file? It says so — it never invents a citation.
- The full PDF stays one tap away on the unit and on the Manuals page.
What’s the fuel pump pressure supposed to be on this heater?
Example exchange. Names and numbers are made up.
It won’t light. Already changed the fuel filter.
Example exchange. Names and numbers are made up.
In the office
Ask what is going on today. Get the number the screen would show.
The owner and the dispatcher can open Copilot from the office app. Ask it what is going on today — who is on the clock, which tanks are low, what is down, what is owed and how old it is, what did not get billed — and it answers from the same company records the screens use.
Tell it to send someone or log a drop and it drafts the dispatch or the fuel log, matches the names you used to your real site and unit, and hands you the card. If a name could mean two things — three pads called Barrel Springs — it asks which one before it does anything.
Anything sitting on a pad that isn’t billing?
- HT-114
- $1,840
- Tank CC-T1
- $0 · no rate
- GEN-7
- $2,280
Example data
Send Cole to Sage Flat with HT-114 tomorrow morning.
- Driver
- Cole B.
- Equipment
- HT-114
- To
- Sage Flat 21-3H
- When
- Tomorrow, 7:00a
Confirm & send
Example exchange. Names and numbers are made up.
On the unit
Scan the sticker. The whole story is standing right there.
Print weather-proof QR stickers for your fleet straight from the app — one per unit, on label sheets any laser printer takes. Any phone camera reads them: scan a heater and you land on that unit — what it is, where it sits, what work is open on it, its manual, and the Diagnose button.
Behind it, the app watches the pattern nobody has time to see: a unit on its third work order in ninety days gets flagged, a part failing across several units gets flagged with its vendor, and the morning brief says so before it becomes the winter’s running joke.
Example data
Every time
Copilot fills in the form. You check it and confirm.
You say it
On the phone with the mic, or typed in the office panel. Plain words — pads, units and trucks by the names you use.
It fills the form
Copilot matches the names to your saved sites and equipment and shows you a card with every field filled in. Wrong? Fix it on the card.
You confirm
Nothing is saved, sent or dispatched until you tap Confirm. Then the app saves the same record the regular form would have — same ticket, same photo, same fuel totals.
The rules
A copilot, not an autopilot.
It never changes a record on its own. Nothing is saved, sent or dispatched without a person tapping Confirm on a card they can read.
It only sees your company. A driver’s Copilot only sees the field — ask it about receivables from a truck and it will tell you that is office-side.
It reads the same records the screens do. If the dashboard says two units are down, Copilot says two.
It quotes your manual; it does not replace your mechanic. Answers from a manual carry the page number so they can be checked against the book. It never claims the manual says something it does not, and with no manual on file it says exactly that. What to wrench on is a suggestion — the mechanic decides.
It works inside the app. Not by text message, and not a phone line your customers call. The mic uses the phone’s own voice recognition where the phone supports it — typing always works. And it needs a bar of signal to understand you.
Which plans. Dispatch Copilot comes with the Growth and Command plans — the manual-grounded answers and the Diagnose button ride with it. Switch on the morning summary and owners and managers also get a short read at six in the morning, local time: what went down overnight, which drivers have too much on, which tank is at 40%, which certification expires this week.
It can be wrong. Copilot answers from your records and your manuals, and it proposes rather than executes — a person taps Confirm before anything is saved or sent. Diagnostic answers are suggestions for the mechanic to judge, not verdicts. We say that in the app too, right under the box.
Nobody has to use it. Every screen works the same with Copilot closed. A driver who would rather tap than talk taps; an office that wants nothing to do with it never opens it. It is a shortcut into the app, not a gate in front of it.
See a driver log a drop by talking.
A short walkthrough with your own trucks, units and sites, an honest answer about whether it fits your crew, and no card to start.