Dispatch Copilot
Don’t like apps? Just tell it what happened.
Plenty of good workers will not use a system they have to learn. That is the system’s problem, not theirs. So say it or type it, like “pumped 20 into the generator, 35 into the heater”, and Dispatch Copilot fills in the card. You read it and tap Confirm. Nothing is saved or sent until you do, and it can be wrong. Dispatch Copilot, the assistant your office and crew use during the workday, comes with the Growth and Command plans. Growth Command
In the truck
Press the mic. Say what you did.
The field app already works with one thumb. Dispatch Copilot is for the driver who would rather not touch it at all. Press the mic and say what you did. Copilot fills in the well site, the unit, the gallons and the truck the fuel came from, and shows you a card to check. Wrong unit? Fix it on the card. Right? Tap Confirm.
Copilot needs an internet connection to work. It cannot understand you with no signal, so where there is no signal you use the regular screens, which save on the phone as always. What you confirm waits on the phone until there is signal, like everything else. If the signal drops between the card and the tap, nothing is lost.
- Fuel deliveries: several in one breath, one card.
- A problem with a unit: “the heater on Chalk Bluff won’t light.”
- A work-order update: “finished the burner service on BSG-H09, took two hours, swapped the pilot assembly.”
Finished the burner service on BSG-H09. Took two hours. Swapped the pilot assembly.
- Unit
- BSG-H09
- Hours
- 2.0
- Part
- Pilot assembly
Confirm
Example exchange. Names and numbers are made up.
At the broken machine
It read your equipment manuals. Page numbers included.
Upload the manuals your company owns. The office adds the PDF once, and Copilot reads it once, front to back, keeping the specs, the procedures, the part numbers and the page each one is on. From then on, any mechanic can ask the question they would normally dig through the binder for. The answer comes back as “the manual says (p. 14)”: your book, not a guess off the internet.
Ask from the work order, from My Work, or scan the QR sticker on the unit (a square barcode a phone camera can read) and tap Diagnose. The answer also knows that unit’s own repair history. If the same part keeps failing, it says so and points to a cause further up the line. It suggests what to check, in the manual’s order. Repair decisions stay with your mechanic: Copilot quotes the book, it never pretends to be a mechanic.
- A page number on every quote, so you can check it against the book in two seconds.
- No manual on file? It says so. With one, the page number is there to check.
- The full PDF stays one tap away on the unit and on the Manuals page.
What’s the fuel pump pressure supposed to be on this heater?
Example exchange. Names and numbers are made up.
It won’t light. Already changed the fuel filter.
Example exchange. Names and numbers are made up.
In the office
Ask what is going on today. Get the number the screen would show.
The owner and the dispatcher can open Copilot in the office app. Ask what is going on today: who is on the clock, which tanks are low, what is broken down, what customers owe and how overdue it is, what did not get billed. It answers from the same company records the screens use.
Tell it to send someone or record a fuel delivery, and it drafts the dispatch or the fuel record, matches the names you used to your real sites and units, and shows you the card. If a name could mean two things, like three well sites called Buckhorn, it asks which one before it does anything.
On the unit
Scan the sticker. Everything about the unit opens on your phone.
Print weather-proof QR stickers for your equipment straight from the app, one per unit, on label sheets any laser printer takes. Any phone camera reads them. Scan a heater and you land on that unit: what it is, where it is, what work is open on it, its manual, and the Diagnose button.
Behind the scenes, the app watches for patterns nobody has time to spot. A unit on its third work order in ninety days gets flagged. A part failing on several units gets flagged with its vendor. The morning summary says so before it becomes the winter’s running joke.
One work order, the way the shop sees it — the same record the scanned sticker opens for that unit. Example data
Every time
Copilot fills in the form. You check it and confirm.
You say it
Speak into the phone’s mic, or type in the office panel. Use plain words and call well sites, units and trucks by the names you use.
It fills the form
Copilot matches the names to your saved sites and equipment and shows you a card with every field filled in. Wrong? Fix it on the card.
You confirm
Nothing is saved, sent or dispatched until you tap Confirm. Then the app saves the same record the regular form would have — same ticket, same photo, same fuel totals.
The rules
A copilot, not an autopilot.
It never changes a record on its own. Nothing is saved, sent or dispatched without a person tapping Confirm on a card they can read.
It only sees your company. A driver’s Copilot only sees field work. Ask it from a truck about money customers owe, and it will tell you that is for the office.
It reads the same records the screens do. If the dashboard says two units are down, Copilot says two.
It quotes your manual; it does not replace your mechanic. Answers from a manual carry the page number so they can be checked against the book. With no manual on file, it says so. It can still be wrong. What to repair is a suggestion; the mechanic decides.
It works inside the app. Not by text message, and not a phone line your customers call. The mic uses the phone’s own voice recognition where the phone supports it, and typing always works. It needs an internet connection to work: with no signal there is no Copilot, and the regular screens keep working.
Which plans. Dispatch Copilot, the assistant your office and crew use during the workday, comes with the Growth and Command plans. The answers from your manuals and the Diagnose button come with it. Turn on the morning summary and owners and managers also get a short report at six in the morning, local time: what broke down overnight, which drivers have too much on, which tank is at 40%, which certification expires this week. Every plan includes a setup assistant: AI that reads your spreadsheets in and answers your setup questions while you get started.
It can be wrong. Copilot answers from your records and your manuals, and it suggests rather than acts. A person taps Confirm before anything is saved or sent. Its answers about what is wrong with a unit are suggestions for the mechanic to judge, not verdicts. The app says so too, right under the box.
Nobody has to use it. Every screen works the same with Copilot closed. A driver who would rather tap than talk taps. An office that wants nothing to do with it never opens it. It is a shortcut into the app, not a gate in front of it.
See a driver record a fuel delivery by talking.
A short walkthrough with your own trucks, units and sites, an honest answer about whether it fits your crew, and no card to start.